pngfuel.com - 2020-07-20T211012.226

 

 

Clients remember WHP Plumbing and Projects (PTY) Ltd for the professional service we deliver, the quality plumbing solutions we offer, and the exceptional workmanship delivered on each and every job by our knowledgeable and efficient teams.

Our ability to react with speed ensures that emergencies are dealt with swiftly.

What we promise

  • 24/7 Availability
  • Our emergency number is manned 24/7 by a dedicated team member. Our standby teams are ready day or night to attend to your plumbing emergencies with a smile!
  • We are Flexible
  • We work around our clients or their project teams. We proactively ensure that project teams have our contact details and that we in turn have their contact details so they we are able to communicate with each other effectively.
  • Forging Lasting Relationships
  • We build relationships by being a reliable plumbing provider that cares about our clients. We take pride in the quality of the service we provide and communicate with the client throughout the project, as well as actively following up on service levels after a job is completed. We take feedback very seriously.
  • Dynamic & Innovative
  • Our dynamic management team ensures that the company is utilizing the very latest systems, methods and tools in the market to ensure speed and efficiency to clients.
  • Reliable Fleet
  • Our fleet are well maintained reliable vehicles and extremely neat.
  • Quality Service
  • Quality service is a non-negotiable at WHP Plumbing and Projects (PTY) Ltd. Many of our larger clients know our team members by first name already – they know we will be there on time and we will sort out their plumbing issues right first time round.
  • Effective Communication
  • We receive accurate and detailed project requirements from the client. Information regarding a project is relayed in-depth to the responsible team and the Operations Manager liaises with the team and client throughout the project. Once a project is completed, we follow-up with the client on service levels.
  • Utilising the Latest Equipment/Tools
  • We invest in the very latest equipment/tools to ensure speed in undertaking projects. “We really have some mean equipment” that enables us to get a job done much quicker.
  • Knowledgeable Team
  • Our team are made up of highly skilled plumbing specialists. All our plumbers have at least 5 years broad onsite plumbing experience. We are extremely selective with the staff we employ.
  • Cleanliness
  • We understand our client’s need for cleanliness from their preferred plumber. We confidently state that our jobs are extremely neat; we keep and leave our work area tidy every single day. In addition, you can expect our team arriving in vehicles attired in branded clothing. Our image is extremely important to us; and we uphold this value throughout the company.
  • Respect
  • We educate our staff on how to ensure the client’s property, equipment and belongings are respected and looked after. We believe stringently that the client is paying our invoice and if we do not respect the client’s items then the client will not respect our invoice.
  • Timeous Service
  • Once we have received a call from a client and ascertained how urgent the request is, we dispatch a team accordingly. In fact, for emergencies whilst we have the client on the line we are already dispatching a team and briefing them whilst they are on route. We keep the client informed of the approximate time that the team will be arriving at their premises.
  • Streamlined Process
  • We have perfected our process over the years and guarantee professionalism right from receiving a client enquiry to delivering on a project – the process is seamless.
  • Market-Related Pricing
  • We are committed to offering clients competitive pricing.

24 Hour Service

Our emergency number is manned 24/7 by a dedicated team member. Our standby teams are ready day or night to attend to your plumbing emergencies with a smile!

OUR TECHNOLOGY

We utilize Sage Accounting as our Accounting system. All records are saved on our cloud based server which is accessible online by our team. Our IT preferred supplier is available to us 24/7 and ensures that all information is backed-up daily. The above, along with our in-house generator ensures that we have a viable contingency plan in place; and are able to run effectively in cases of power outages and/or unforeseen disasters.

OUR FLEET

Our fleet comprises 2 vehicles. Vehicles are well maintained with existing maintenance plans in place.

Professional plumbing, Friendly service

Our neat approach to our work means that projects are completed without hindrance to our clients; we take this very seriously. We are often commended by clients for the friendly and client-centric approach of our team members. We have selected our team based on a blend of their experience, skill sets, track-record, passion for plumbing and ability to truly engage with our clients. The results we offer is ultimately proven through our excellent references and continued word-of-mouth referrals we receive.

What Our Clients Say

  • Very happy. Job well done!!
  • Very fast response well done.
  • Excellent service. You have AAA Team. Look after them like a diamond in a haystack. Thank you very much. Triple AAA Team
  • Job done good and quick
  • Speedy outcome. Much appreciated. Job well done.
  • Work done Perfectly
  • Quick and fast thank you